Style That Speaks Your Story

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Privacy Policy

Last updated: June 1, 2025

LuxeShop USA LLC ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

1. Information We Collect

We may collect the following information:

• Personal Identifiers: Name, email address, phone number, billing and shipping address.
• Payment Information: Credit/debit card details processed via secure third-party payment processors (we do not store card numbers).
• Device & Usage Data: IP address, browser type, pages visited, time spent, and referring URLs via cookies and analytics tools.
• Communications: Any messages you send us via email or contact forms.

2. How We Use Your Information

• To process and fulfill your orders.
• To send transactional emails (order confirmations, shipping updates).
• To send promotional emails if you have opted in (you may unsubscribe anytime).
• To improve our website and customer experience.
• To detect and prevent fraud.
• To comply with applicable US federal and state laws.

3. Cookies & Tracking

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and serve relevant advertisements through third-party ad networks including Clickadu. You can control cookies through your browser settings. Disabling cookies may affect certain website functionality.

4. Advertising Partners

We work with third-party advertising partners, including Clickadu, to display ads on our website. These partners may use cookies or pixel tags to collect non-personally identifiable information about your visits to serve relevant advertisements. You may opt out of interest-based advertising at www.aboutads.info/choices or NAI Opt-Out.

5. Third-Party Sharing

We do not sell your personal information. We may share data with:

• Shipping carriers (UPS, FedEx, USPS) to fulfill orders.
• Payment processors (Stripe, PayPal) to complete transactions.
• Analytics providers (Google Analytics) to analyze traffic.
• Legal authorities when required by law.

6. Your Rights (CCPA / US State Laws)

California residents and residents of other US states with privacy laws have the right to: access personal data we hold about you, request deletion of your data, opt out of data sales (we do not sell data), and non-discrimination for exercising your rights. To exercise these rights, email us at support@luxeshopusa.online.

7. Data Security

We implement SSL encryption, secure servers, and industry-standard safeguards to protect your data. However, no transmission over the internet is 100% secure.

8. Children's Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us data, contact us immediately.

9. Contact Us

LuxeShop USA LLC · 1234 Fashion Ave, Suite 500, New York, NY 10001
Email: support@luxeshopusa.online · Phone: 18773480349

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Terms of Service

Last updated: June 1, 2025

Please read these Terms of Service ("Terms") carefully before using LuxeShop USA (luxeshopusa.com) operated by LuxeShop USA LLC. By accessing or using our website, you agree to be bound by these Terms.

1. Eligibility

You must be at least 18 years of age and a resident of the United States to use our services. By using this site, you represent and warrant that you meet these requirements.

2. Account Registration

You may create an account to shop. You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account. Notify us immediately of any unauthorized use.

3. Products & Pricing

All prices are in US Dollars (USD) and are subject to change without notice. We reserve the right to limit quantities, refuse orders, or cancel orders at our discretion. Product images are for illustrative purposes; actual items may vary slightly.

4. Orders & Payment

By placing an order, you offer to purchase a product at the listed price. We accept Visa, Mastercard, American Express, Discover, and PayPal. Your order is confirmed once you receive an email confirmation. We reserve the right to cancel orders in cases of pricing errors or suspected fraud.

5. Shipping

We ship to all 50 US states. Standard delivery takes 5–7 business days; expedited shipping is available. Free standard shipping is available on orders over $50. Risk of loss and title pass to you upon delivery to the carrier.

6. Intellectual Property

All content on this website — including text, graphics, logos, images, and software — is the property of LuxeShop USA LLC and is protected by US copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our written permission.

7. Prohibited Conduct

• Unauthorized scraping or data mining of the site.
• Attempting to gain unauthorized access to our systems.
• Using the site for any unlawful purpose.
• Submitting false or misleading information.

8. Limitation of Liability

To the fullest extent permitted by law, LuxeShop USA LLC shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the site or purchase of products. Our total liability shall not exceed the amount paid by you for the specific product.

9. Disclaimer of Warranties

Products are provided "as is." We make no warranties, express or implied, regarding merchantability, fitness for a particular purpose, or non-infringement beyond those required by applicable US law.

10. Governing Law

These Terms are governed by the laws of the State of New York, USA, without regard to conflict of law principles. Any disputes shall be resolved in the courts of New York County, NY.

11. Changes to Terms

We may update these Terms at any time. Continued use of the site after changes constitutes acceptance of the new Terms.

12. Contact

LuxeShop USA LLC · 1234 Fashion Ave, Suite 500, New York, NY 10001
Email: support@luxeshopusa.online

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Refund & Return Policy

Last updated: June 1, 2025

We want you to love every purchase. If you're not completely satisfied, we're here to help.

1. Return Window

You may return most items within 30 days of the delivery date for a full refund or exchange. Items must be unused, unworn, unwashed, and in their original packaging with all tags attached.

2. Non-Returnable Items

• Intimate apparel and swimwear (for hygiene reasons).
• Beauty products that have been opened or used.
• Items marked as "Final Sale" at the time of purchase.
• Gift cards.

3. How to Initiate a Return

• Email support@luxeshopusa.online with your order number and reason for return.
• We will email you a prepaid return shipping label within 1–2 business days.
• Pack the item securely and drop it off at any US postal carrier.

4. Refund Processing

Once we receive and inspect your return (usually within 3–5 business days), we will notify you via email. Approved refunds are issued to your original payment method within 5–10 business days. Bank processing times may vary.

5. Exchanges

If you need a different size or color, we will ship your replacement item free of charge once your return is received, subject to availability.

6. Damaged or Defective Items

If your item arrives damaged or defective, contact us within 48 hours of delivery with photos. We will send a replacement or issue a full refund at no cost to you, including return shipping.

7. Late or Missing Refunds

If you haven't received your refund after 10 business days, please first check your bank account and contact your credit card company. If the issue persists, contact us at support@luxeshopusa.online.

8. Sale Items

Items purchased on sale (excluding "Final Sale" items) are eligible for store credit only, not cash refunds.

9. Contact Us

LuxeShop USA LLC · 1234 Fashion Ave, Suite 500, New York, NY 10001
Email: support@luxeshopusa.online · Phone: 18773480349